Monthly Archives: March 2012

New report on trends in citizen satisfaction with services of general interest

This report is a product of  work package 4 of the COCOPS project on ‘Satisfaction, choice, and voice in European public sectors: citizens as customers and the challenge of cohesion’. The main objective of this report is to analyze longitudinal trends, as well as socio-economic differences, in citizen satisfaction, perception and reported behaviour toward public services in the EU. Based on data from Eurobarometer, trends and differences in satisfaction and reported behaviour (use, complaining and exercising choice) towards public services in the EU Member Countries are analyzed.