How have reforms to public administration across Europe affected the delivery of services? An EU-funded project led to one of the largest surveys ever of top civil servants in 20 European countries on public sector reforms. The survey indicates that changes have been patchy. The project’s recommendations to policymakers aim to make future reforms more effective and inclusive. The EU’s Horizon2020 website is covering the COCOPS project. An inside look at public sector reform across Europe – European Commission.