When a public (or private) service fails, how do you want to be compensated as a citizen? Does a charity donation on your behalf work? In this paper with Leliveld, Thomassen and Ahaus in the Journal of Business Ethics we launch the concept “prosocial compensation” and run a series of experimental tests. Full paper ‘Prosocial compensation following a service failure: Fulfilling an organization´s ethical and philanthropic responsibilities’. Free preprint here.
With Shelena Keulemans we designed and tested a new measurement instrument to measure street-level bureaucrats’ attitude towards their clients. It was tested among street-level tax inspectors. Read more in Public Policy and Administration.