Monthly Archives: November 2018

Signaling in bureaucratic interactions

In this article “A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues” in Social Policy and Administration Nadine Raaphorst and I look at public officials’ interpretive frameworks to make sense of client characteristics. We use a signaling perspective and illustrate this to trustworthiness judgements made by┬ásocial workers and police officers. Access the article or preprint here.