The effects of NPM reforms

In this new article in IRAS, Gerhard Hammerschmid (Hertie), Rhys Andrews (Cardiff), Ahmed Mohammed Sayed Mostafa (Leeds), and I look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. We use data from a 20-country survey among top public executives. Results suggest that policy-makers seeking to modernize the public sector should prioritize managerial reforms within public organizations over structural transformations.

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