Why do public managers use management tools?

In this new paper in PAR – “Institutions or Contingencies? A Cross‐Country Analysis of Management Tool Use by Public Sector…

New book! Inspectors and enforcement

With Nadine Raaphorst, I edited a new book that explores the social dynamics of the interaction between inspectors and their…

In this article “A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues” in Social Policy and…

In this article in Public Administration Review, Marcos Fernandez-Gutiérrez and I analyse the positions of top public officials on an…

When a public (or private) service fails, how do you want to be compensated as a citizen? Does a charity…

With Shelena Keulemans we designed and tested a new measurement instrument to measure street-level bureaucrats’ attitude towards their clients. It…

I´m looking for a PhD candidate (bursary) to do research on public sector reform, public services or public organisations. This is…

Public sector reforms aimed at ‘making the managers manage’ granted public managers autonomy and tried to depoliticize the administration. In…

Nadine Raaphorst and I have a chapter in the new Routledge Companion to Trust, looking at trust in the public…

This chapter (preprint here) reviews current scholarship on satisfaction with public services and in particular the mechanisms and theories to…