With Nadine Raaphorst, I edited a new book that explores the social dynamics of the interaction between inspectors and their…
Signaling in bureaucratic interactions
In this article “A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues” in Social Policy and…
Public managers make equity-efficiency trade-offs
In this article in Public Administration Review, Marcos Fernandez-Gutiérrez and I analyse the positions of top public officials on an…
Prosocial compensation & service failure
When a public (or private) service fails, how do you want to be compensated as a citizen? Does a charity…
New scale – attitude to clients
With Shelena Keulemans we designed and tested a new measurement instrument to measure street-level bureaucrats’ attitude towards their clients. It…
PhD vacancy public administration
I´m looking for a PhD candidate (bursary) to do research on public sector reform, public services or public organisations. This is…
Managerial autonomy and politicization
Public sector reforms aimed at ‘making the managers manage’ granted public managers autonomy and tried to depoliticize the administration. In…
Chapter Routledge Companion to Trust
Nadine Raaphorst and I have a chapter in the new Routledge Companion to Trust, looking at trust in the public…
Explaining citizen (dis)satisfaction with public services
This chapter (preprint here) reviews current scholarship on satisfaction with public services and in particular the mechanisms and theories to…
H2020 TROPICO started
The new H2020 TROPICO project (TRansforming into OPen, Innovative, and Collaborative Governments) looks at collaboration in the public sector. The goal…
