H2020 TROPICO started

The new H2020 TROPICO project (TRansforming into OPen, Innovative, and Collaborative Governments) looks at collaboration in the public sector. The goal of the project is to examine how public administrations are transformed to enhance collaboration in policy design and service delivery, advancing the participation of public, private and societal actors. The project has a special focus on e-government and digital services. The project received 4.75 million Euro, and the University of Bergen (UiB) is the coordinator of the project. The other project partners are: Erasmus Universiteit Rotterdam (The Netherlands), Hertie School of Governance (Germany), Tallinna Tehnikaulikool (Estonia), Universidad de Zaragoza (Spain), Catholic University of Leuven (Belgium), University of Antwerp (Belgium), Roskilde University (Denmark), Kozep-Europai Egyetem (Hungary), Cardiff University (United Kingdom), Centre National de la Recherche Scientifique (France) and Universität Potsdam (Germany)

Experiments on recovery and compensation after service failure

After a service failure, citizens expect a recovery strategy that restores perceived justice and places a reasonable value on their loss. Offering monetary compensation is a strategy commonly used in private settings, but less so in public settings. Results of our experiments showed that compensation leads to similar positive effects in public and private settings confirming earlier private setting research that applied justice theory. Explicitly promising compensation prior to a service encounter had no effect. However, promising compensation and not offering it led to decreased citizens’ evaluations, which confirms expectancy disconfirmation theory.  Preprint of this paper with Thomassen, Leliveld and Ahaus on Researchgate. Soon out in Public Administration.

Preferences in public procurement

In this paper in IJPSM we study public preferences for public procurement practices. The paper looks into public support for cost-effectiveness, discriminatory procurement in favour of domestic suppliers and sustainable procurement, using opinion data from 27 countries. Read it here or here (pre-print). The paper is part of a special issue about public procurement as a policy tool.

Organisational socialization in public administration

As part of the NWO vidi project on the interaction between public officials an citizens, we just published this systematic review in ARPA on organizational socialization in public administration. Organizational socialization is the process of mutual adaptation between an organization and its new members. We are now collecting panel data in two national tax administrations. A preprint is also available.

Cutbacks as change management

The financial crisis forces public managers to implement cutbacks within their organization. In this new paper, to appear in PMR, Eduard Schmidt, Sandra Groenveld and I argue that adopting a change management perspective contributes to our understanding of cutback management by adding a focus on managerial behaviour regarding cutback-related organizational changes. Relying on change management literature, this paper develops a framework for the analysis of cutback management connecting the context, content, process, outcomes and leadership of cutback-related change.

Agenda-setting by the European Commission. Seeking public opinion?

In this article for JEPP, we used the codebook of the Comparative Agenda Setting Project to code the content of special Eurobarometers. We found a steep increase and a curvilinear pattern: public opinion is rarely invited in areas of exclusive European Union competencies and exclusive national competencies. Most special Eurobarometers focus on shared competencies. Citizens are almost never asked about expenditure programmes and never on immigration. Haverland, M., De Ruiter, M., & Van de Walle, S. (2016), Agenda setting by the Commission. Seeking public opinion? Journal of European Public Policy.