Articles – check the KU Leuven repository for open access versions

Schmidt, E. & Van de Walle, S. (accepted). Defending, prospecting or reacting?  Strategic management during cutbacks in the Dutch penitentiary sector. Financial Accountability and Management

Rodriguez Müller, P., Lerusse, A., Steen, T., & Van de Walle S. (accepted). Understanding channel choice in users’ reporting behavior: Evidence from a smart mobility case. Government Information Quarterly.

Migchelbrink, K. & Van de Walle, S. (Accepted). Increasing the cost of participation. Red tape and public officials’ attitudes toward public participation. International Review of Administrative Sciences.

Liu, Z. & Van de Walle, S. (Accepted). Understanding policy instruments for steering nonprofits in China: Only carrots and sticks? Voluntas: International Journal of Voluntary and Nonprofit Organizations, 31(4), 736-750

Lapuente, V. & Van de Walle, S. (accepted). The Effects of New Public Management on the Quality of Public Services. Governance.

Van de Walle, S. & Migchelbrink, K. (accepted). Institutional quality, corruption, and impartiality: The role of process and outcome for citizen trust in public administration in 173 European regions. Journal of Economic Policy Reform

Migchelbrink, K. & Van de Walle, S. (accepted). When will officials listen? Experimental evidence on citizen participation and input legitimacy. Public Administration Review.

Keulemans, S. & Van de Walle, S. (2020). Understanding street-level bureaucrats’ attitude towards clients: towards a measurement instrument. Public Policy and Administration, 35(1): 84-113, 10.1177/0952076718789749

Thomassen, J.P., Leliveld, M., Ahaus, K, & Van de Walle, S. (2020). Prosocial compensation following a service failure: Fulfilling an organization´s ethical and philanthropic responsibilities. Journal of Business Ethics, 162: 123-147.

Lapuente, V., Suzuki, K., & Van de Walle, S. (accepted); Goats or Wolves? Private Sector Managers in the Public Sector. Governance.

Keulemans, S. & Van de Walle, S. (2020). Street-level bureaucrats’ attitude toward clients: A study of work group influence in the Dutch and Belgian tax administration. Public Performance and Management Review.43(2): 334-362

Van de Walle, S. (2019). Explication des différences de perception de l’autonomie managériale et de la politisation directe dans les secteurs publics européens. Revue Internationale des Sciences Administratives, 85(4) : 645-662,

Van de Walle, S. (2019). Explaining variation in perceived managerial autonomy and direct politicization in European public sectors. International Review of Administrative Sciences. 85(4): 627-644,

Hammerschmid, G., Van de Walle, S., Andrews, R, & Mostafa, A.M.S. (2019). New Public Management Reforms in Europe and their Effects: Findings from a 20-Country Top Executive Survey. International Review of Administrative Sciences. 85(3): 399-418.

Hammerschmid, G., Van de Walle, S., Andrews, R, & Mostafa, A.M.S. (2019). Effets des réformes inspirées de la nouvelle gestion publique en Europe : résultats d’une enquête réalisée auprès de hauts responsables de 20 pays. Revue Internationale des Sciences Administratives. 85(3): 411-431

George, B., Hammerschmid, G., & Van de Walle, S. (2019). Institutions  or contingencies? A cross-country analysis of management tool use by public sector executives. Public Administration Review, 79(3): 330-342.

Fernández Gutiérrez, M. & Van de Walle, S. (2019). Equity or efficiency: Explaining public officials´ values. Public Administration Review, 79(1): 25-34. 10.1111/puar.12996 .

Van de Walle, S., Zeibote, Z., Stacenko, S., Muravska, T., & Migchelbrink, K. (2018). Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia. Information Polity, 23(4): 399-409. 10.3233/IP-170069

Raaphorst. N., & Van de Walle, S. (2018). A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues. Social Policy and Administration, 52(7): 1367-1378

Jeannot, G., Van de Walle, S., & Hammerschmid, G. (2018). Homogeneous national management policies or autonomous choices by administrative units? Inter- and intra-country management tools use variations in European central government administrations. Public Performance and Management Review, 41(3): 497-518.

Raaphorst. N., Groeneveld, S. & Van de Walle, S. (2018). Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials. Public Administration, 96(1): 134-153.

Moyson, S., Raaphorst, N., Groeneveld, S. & Van de Walle, S. (2018). Organizational socialization in public administration research: A systematic review and directions for future research. American Review of Public Administration, 48(6): 610-627.

Van de Walle, S. & Brans, M. (2018). Where comparative public administration and comparative policy studies meet. Journal of Comparative Policy Analysis, 20(1): 101-113.

Van der Voet, J. & Van de Walle, S. (2018). How cutbacks and job satisfaction are related: The role of top-level public managers’ autonomy, Review of Public Personnel Administration., 38(1): 5-23.

Curry, D. & Van de Walle, S. (2018). A bibliometrics approach to understanding conceptual breadth, depth and development. The case of New Public Management. Political Studies Review, 16(2): 113-124

Haverland, M., De Ruiter, M., & Van de Walle, S. (2018), Agenda setting by the Commission. Seeking public opinion? Journal of European Public Policy, 25(3): 327-345

Thomassen, J.P., Leliveld, M., Van de Walle, S., Ahaus, K. (2017). Compensating citizens for poor service delivery: experimental research in public and private settings. Public Administration, 95(4): 895-911.

Keulemans, S. & Van de Walle, S. (2017). Cost-effectiveness, domestic favouritism and sustainability in public procurement: A comparative study of public preferences. International Journal of Public Sector Management, 30(4): 328-341,

Schmidt, E., Groeneveld, S., & Van de Walle, S. (2017). A change management perspective on public sector cutback management: Towards a framework for analysis. Public Management Review. 19(10): 1538-1555.

Van de Walle, S. & Lahat, L. (2017). Do public officials trust citizens? A welfare state perspective. Social Policy and Administration. 51(7): 1450-1469. DOI:

Van de Walle, S. & Marien, S. (2017). Choice in public health services: A multilevel analysis of perceived primary care doctor choice in 22 countries. Administration and Society, 49(10): 1471-1493.

Van de Walle, S. (2016). When public services fail: A research agenda on public service failure. Journal of Service Management, 27(5): 831-846

Zhang, H., Van de Walle, S., Zhuo, Y. (2016). Does trust in the performance information Supplier influence How public managers use performance information? Public Performance and Management Review, 40(2): 409-430

James, O., Jilke, S., Petersen, C., & Van de Walle, S. (2016). Citizens’ Blame of Politicians for Public Service Failure: Experimental Evidence about Blame Reduction through Delegation and Contracting. Public Administration Review, 76(1): 83-93.

Jilke, S., Van Ryzin, G. & Van de Walle, S. (2016). Responses to decline in marketized public services: An experimental evaluation of choice-overload, Journal of Public Administration Research and Theory, 26(3): 421-432.

Van Sluis, A., & Van de Walle, S. (2015). The significance of police-citizen contacts for public trust in the police in the Netherlands. European Journal of Policing Studies, 3(1)

Jilke, S., Meuleman, B. & Van de Walle, S. (2015). We need to compare, but how? Measurement Equivalence in Comparative Public Administration. Public Administration Review, 75(1): 36-48. (SSRN preprint)

Van de Walle, S. & van Delft, R. (2015). Publishing in Public Administration: Issues with defining, comparing and ranking the output of universities. International Public Management Journal, 18(1): 87-107 (SSRN preprint)

Van de Walle, S. & Steijn, B. & Jilke, S. (2015). Extrinsic motivation, PSM and labour market characteristics: A multilevel model of public sector employment preference in 26 countries. International Review of Administrative Sciences, 81(4): 833-855 (SSRN preprint)

Van de Walle, S. (2014). Building Resilience in Public Organizations: The Role of Waste and Bricolage. The Innovation Journal, 19(2)

Van de Walle S. & Jilke, S. (2014). Savings in public services after the crisis: A multilevel analysis of public preferences in the EU27. International Review of Administrative Sciences, 80(3) (SSRN preprint)

Thomassen, J.-P., Ahaus, K., & Van de Walle, S. (2014). Implementing a service charter for an integrated regional stroke service: an exploratory case study. BMC Health Services Research, 14: 141

Andrews, R., Jilke, S. & Van de Walle, S. (2014). Economic Strain and Social Cohesion in Europe: Does Institutional Trust Matter? European Journal of Political Research, 53(3): 559-579. (SSRN preprint)

Van de Walle, S. & Six. F. (2014). ‘Trust and distrust as distinct concepts: Why studying distrust in institutions is important’. Journal of Comparative Policy Analysis, 16(2): 158-174

Thomassen, J.P., Ahaus, Van de Walle, S. & Nabitz, U. (2014). ‘An implementation framework for public service charters: results of a concept mapping study‘. Public Management Review, 16(2): 570-589

Andrews, R. & Van de Walle, S. (2013). ‘New Public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness’. Public Management Review, 15(5): 762-783 (pre-print on SSRN)

Jilke, S. & Van de Walle, S. (2013). ‘Two-Track public services? Citizens’ voice behavior towards liberalized services in the EU15’. Public Management Review, 15(4): 465-476. (pre-print on SSRN)

Moldovan, A. & Van de Walle, S. (2013). ‘Gifts or bribes? Attitudes on informal payments in Romanian Healthcare’. Public Integrity, 15(4): 383-399.

Hammerschmid, G., Van de Walle, S. & Štimac, V. (2013). Internal and external use of performance information in public organisations: Results from an international executive survey. Public Money and Management, 33(4): 261-368

Tummers, L. & Van de Walle, S. (2012). ‘Explaining health care professionals’ resistance to implement Diagnosis Related Groups: (No) benefits for society, patients and professionals‘. Health Policy, 108(2): 158-166

Van de Walle, S. & Van Ryzin, G. (2011). ‘The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment’. Public Administration, 89(4): 1439-1450

Van de Walle, S. & Scott, Z. (2011). ‘The political role of service delivery in statebuilding: Exploring the relevance of European history for developing countries’. Development Policy Review, 29(1): 5-21

Van de Walle, S. & Hammerschmid, G. (2011). ‘Review essay: The impact of the new public management: Challenges for coordination and cohesion in European public sectors‘. Haldukultuur -Administrative culture, 12(2): 189-209.

Baker, K., Van de Walle, S. & Skelcher, C.K. (2011). ‘Citizen support for increasing the responsibilties of local government in European countries: A comparative analysis’. Lex Localis – Journal of Local Self-Government, 9(1), 1-21

Groeneveld, S., & Van de Walle, S. (2010). ‘A contingency approach to representative bureaucracy: Power, equal opportunities and diversity’. International Review of Administrative Sciences, 76(2): 239-258.

Van de Walle, S. (2010). ‘Building local communities: Place-shaping as nation-building’. Lex Localis – Journal for Local Self-Government, 8(1): 23-33.

Van de Walle, S. (2009). ‘When is a service an essential public service?’. Annals of Public and Cooperative Economics, 80(4): 521-545

Van de Walle, S. (2009). ‘Confidence in the criminal justice system: Does experience count?’. British Journal of Criminology, 49(3): 384-398.

Van de Walle, S. (2009). ‘International comparisons of public sector performance: how to move ahead?’ Public Management Review, 11(1): 39-56

Van Dooren, W., & Van de Walle, S. (2008). Reality is merely an illusion, albeit a persistent one: introduction to the performance measurement symposium, In: International Review of Administrative Sciences, 74(4): 531-534

Van de Walle, S. (2008). ‘What services are public? What aspects of performance are to be ranked? The case of “services of general interest”’. International Public Management Journal, 11(3): 256-274

Van Roosbroek, S., & Van de Walle, S. (2008). ‘The relationship between ombudsman, government and citizens: A survey analysis’. Negotiation Journal, 24 (3): 287-302.

Van de Walle, S. (2008). ‘Comparing the performance of national public sectors: Conceptual problems’. International Journal of Productivity and Performance Management, 57 (4): 329-338.

Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2008). ‘Trust in the public sector: Is there any evidence for a long-term decline?’, In: International Review of Administrative Sciences, 74 (1): 45-62.

Van de Walle, S. & Bouckaert, G. (2007). ‘Perceptions of productivity and performance in Europe and the USA’, In: International Journal of Public Administration, 30 (11): 1-18.

Van de Walle, S. (2006). ‘The state of the world’s bureaucracies’. In: Journal of Comparative Policy Analysis, 8 (4): 439-450.

Maesschalck, J., & Van de Walle, S. (2006). ‘Policy failure and corruption in Belgium: is federalism to blame?’, In: West European Politics,29 (5): 999-1017

Van de Walle, S., & Van Dooren, W. (2006). Guest editorial ‘The contingencies of performance measurement in the public sector’. In: International Journal of Productivity and Performance Management, 55 (6): 445-7.

Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2006). ‘Assessing the relation between satisfaction with public service delivery and trust in government: The impact of the predisposition of citizens toward government on evaluations of its performance’. In: Public Performance and Management Review, 29 (4): 387-404.

Van de Walle, S. (2006). ‘The impact of public service values on services of general interest reform debates’, In: Public Management Review, 8 (2): 183-205.

Van de Walle, S. (2005). ‘Peut-on mesurer la qualité des administrations publiques grâce aux indicateurs de gouvernance?’, In: Revue française d’administration publique, (115): 435-462.

Thijs, N., & Van de Walle, S. (2005). ‘Administrative reform movements and commissions in Belgium 1848-2004’, In: Public Policy and Administration, 20 (4): 38-54.

Gelders, D. & Van de Walle, S. (2005). ‘Marketing government reforms’, In: Journal of Nonprofit and Public Sector Marketing, 14 (1-2): 151-168.

Van de Walle, S., Thijs, N. & Bouckaert, G. (2005). ‘A tale of two charters: Political crisis, political realignment and administrative reform in Belgium’, In: Public Management Review, 7 (3): 367-390.

Bouckaert, G., Van de Walle, S. & Kampen, J. K. (2005). ‘Potential for comparative public opinion research in public administration’, In: International Review of Administrative Sciences, 71 (2): 229-240.

Van de Walle S., Kampen, J. K. & Bouckaert, G. (2005). ‘Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government’, In: Public Performance and Management Review, 28 (4): 532-549.

Bouckaert, G., Laegreid, P. & Van de Walle, S. (2005). ‘Trust, quality measurement models, and value chain monitoring: symposium introduction’.  Public Performance and Management Review, 28 (4): 460-4.

Van de Walle, S. (2004). ‘Context-specific images of the archetypical bureaucrat: persistence and diffusion of the bureaucracy stereotype’, In: Public Voices, 7 (1): 3-12.

Bouckaert, G. & Van de Walle S. (2003). ‘Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators’, In: International Review of Administrative Sciences, 69 (3): 329-344.

Also in French as: Van de Walle, S. & Geert Bouckaert (2003). Comparer les niveaux de confiance des citoyens et de satisfaction des utilisateurs en tant qu’indicateurs de ‘bonne gouvernance’, In: Revue Internationale des Sciences Administratives, 69 (3): 363-400.

Van de Walle, S. & Bouckaert, G. (2003), ‘Public service performance and trust in government: the problem of causality’, In: International Journal of Public Administration, 29 (8 & 9): 891-913.

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