Articles – check the KU Leuven repository for open access versions

Van de Walle, S. & Migchelbrink, K. (accepted). Institutional quality, corruption, and impartiality: The role of process and outcome for citizen trust in public administration in 173 European regions. Journal of Economic Policy Reform

Migchelbrink, K. & Van de Walle, S. (accepted). When will officials listen? Experimental evidence on citizen participation and input legitimacy. Public Administration Review

Lapuente, V., Suzuki, K., & Van de Walle, S. (accepted); Goats or Wolves? Private Sector Managers in the Public Sector. Governance.

Keulemans, S. & Van de Walle, S. (accepted). Street-level bureaucrats’ attitude toward clients: A study of work group influence in the Dutch and Belgian tax administration. Public Performance and Management Review

George, B., Hammerschmid, G., & Van de Walle, S. (2019). Institutions or contingencies? A cross-country analysis of management tool use by public sector executives. Public Administration Review, 79(3): 330-342.

Fernández Gutiérrez, M. & Van de Walle, S. (2019). Equity or efficiency: Explaining public officials´ values. Public Administration Review, 79(1): 25-34. 10.1111/puar.12996 .

Keulemans, S. & Van de Walle, S. (2019). Understanding street-level bureaucrats’ attitude towards clients: towards a measurement instrument. Public Policy and Administration. 10.1177/0952076718789749

Thomassen, J.P., Leliveld, M., Ahaus, K, & Van de Walle, S. (2019). Prosocial compensation following a service failure: Fulfilling an organization´s ethical and philanthropic responsibilities. Journal of Business Ethics.

Van de Walle, S. (2019). Explaining variation in perceived managerial autonomy and direct politicization in European public sectors. International Review of Administrative Sciences. 85(4):

Van de Walle, S. (2019). Explication des différences de perception de l’autonomie managériale et de la politisation directe dans les secteurs publics européens. Revue Internationale des Sciences Administratives, 85(4)

Hammerschmid, G., Van de Walle, S., Andrews, R, & Mostafa, A.M.S. (2019). New Public Management Reforms in Europe and their Effects: Findings from a 20-Country Top Executive Survey. International Review of Administrative Sciences. 85(3): 399-418.

Van de Walle, S., Zeibote, Z., Stacenko, S., Muravska, T., & Migchelbrink, K. (2018). Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia. Information Polity, 23(4): 399-409. 10.3233/IP-170069

Raaphorst. N., & Van de Walle, S. (2018). A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues. Social Policy and Administration, 52(7): 1367-1378

Jeannot, G., Van de Walle, S., & Hammerschmid, G. (2018). Homogeneous national management policies or autonomous choices by administrative units? Inter- and intra-country management tools use variations in European central government administrations. Public Performance and Management Review, 41(3): 497-518.

Raaphorst. N., Groeneveld, S. & Van de Walle, S. (2018). Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials. Public Administration, 96(1): 134-153.

Moyson, S., Raaphorst, N., Groeneveld, S. & Van de Walle, S. (2018). Organizational socialization in public administration research: A systematic review and directions for future research. American Review of Public Administration, 48(6): 610-627.

Van de Walle, S. & Brans, M. (2018). Where comparative public administration and comparative policy studies meet. Journal of Comparative Policy Analysis, 20(1): 101-113.

Van der Voet, J. & Van de Walle, S. (2018). How cutbacks and job satisfaction are related: The role of top-level public managers’ autonomy, Review of Public Personnel Administration., 38(1): 5-23.

Curry, D. & Van de Walle, S. (2018). A bibliometrics approach to understanding conceptual breadth, depth and development. The case of New Public Management. Political Studies Review, 16(2): 113-124

Haverland, M., De Ruiter, M., & Van de Walle, S. (2018), Agenda setting by the Commission. Seeking public opinion? Journal of European Public Policy, 25(3): 327-345

Thomassen, J.P., Leliveld, M., Van de Walle, S., Ahaus, K. (2017). Compensating citizens for poor service delivery: experimental research in public and private settings. Public Administration, 95(4): 895-911.

Keulemans, S. & Van de Walle, S. (2017). Cost-effectiveness, domestic favouritism and sustainability in public procurement: A comparative study of public preferences. International Journal of Public Sector Management, 30(4): 328-341,

Schmidt, E., Groeneveld, S., & Van de Walle, S. (2017). A change management perspective on public sector cutback management: Towards a framework for analysis. Public Management Review. 19(10): 1538-1555.

Van de Walle, S. & Lahat, L. (2017). Do public officials trust citizens? A welfare state perspective. Social Policy and Administration. 51(7): 1450-1469. DOI:

Van de Walle, S. & Marien, S. (2017). Choice in public health services: A multilevel analysis of perceived primary care doctor choice in 22 countries. Administration and Society, 49(10): 1471-1493.

Van de Walle, S. (2016). When public services fail: A research agenda on public service failure. Journal of Service Management, 27(5): 831-846

Zhang, H., Van de Walle, S., Zhuo, Y. (2016). Does trust in the performance information Supplier influence How public managers use performance information? Public Performance and Management Review, 40(2): 409-430

James, O., Jilke, S., Petersen, C., & Van de Walle, S. (2016). Citizens’ Blame of Politicians for Public Service Failure: Experimental Evidence about Blame Reduction through Delegation and Contracting. Public Administration Review, 76(1): 83-93.

Jilke, S., Van Ryzin, G. & Van de Walle, S. (2016). Responses to decline in marketized public services: An experimental evaluation of choice-overload, Journal of Public Administration Research and Theory, 26(3): 421-432.

Van Sluis, A., & Van de Walle, S. (2015). The significance of police-citizen contacts for public trust in the police in the Netherlands. European Journal of Policing Studies, 3(1)

Jilke, S., Meuleman, B. & Van de Walle, S. (2015). We need to compare, but how? Measurement Equivalence in Comparative Public Administration. Public Administration Review, 75(1): 36-48. (SSRN preprint)

Van de Walle, S. & van Delft, R. (2015). Publishing in Public Administration: Issues with defining, comparing and ranking the output of universities. International Public Management Journal, 18(1): 87-107 (SSRN preprint)

Van de Walle, S. & Steijn, B. & Jilke, S. (2015). Extrinsic motivation, PSM and labour market characteristics: A multilevel model of public sector employment preference in 26 countries. International Review of Administrative Sciences, 81(4): 833-855 (SSRN preprint)

Van de Walle, S. (2014). Building Resilience in Public Organizations: The Role of Waste and Bricolage. The Innovation Journal, 19(2)

Van de Walle S. & Jilke, S. (2014). Savings in public services after the crisis: A multilevel analysis of public preferences in the EU27. International Review of Administrative Sciences, 80(3) (SSRN preprint)

Thomassen, J.-P., Ahaus, K., & Van de Walle, S. (2014). Implementing a service charter for an integrated regional stroke service: an exploratory case study. BMC Health Services Research, 14: 141

Andrews, R., Jilke, S. & Van de Walle, S. (2014). Economic Strain and Social Cohesion in Europe: Does Institutional Trust Matter? European Journal of Political Research, 53(3): 559-579. (SSRN preprint)

Van de Walle, S. & Six. F. (2014). ‘Trust and distrust as distinct concepts: Why studying distrust in institutions is important’. Journal of Comparative Policy Analysis, 16(2): 158-174

Thomassen, J.P., Ahaus, Van de Walle, S. & Nabitz, U. (2014). ‘An implementation framework for public service charters: results of a concept mapping study‘. Public Management Review, 16(2): 570-589

Andrews, R. & Van de Walle, S. (2013). ‘New Public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness’. Public Management Review, 15(5): 762-783 (pre-print on SSRN)

Jilke, S. & Van de Walle, S. (2013). ‘Two-Track public services? Citizens’ voice behavior towards liberalized services in the EU15’. Public Management Review, 15(4): 465-476. (pre-print on SSRN)

Moldovan, A. & Van de Walle, S. (2013). ‘Gifts or bribes? Attitudes on informal payments in Romanian Healthcare’. Public Integrity, 15(4): 383-399.

Hammerschmid, G., Van de Walle, S. & Štimac, V. (2013). Internal and external use of performance information in public organisations: Results from an international executive survey. Public Money and Management, 33(4): 261-368

Tummers, L. & Van de Walle, S. (2012). ‘Explaining health care professionals’ resistance to implement Diagnosis Related Groups: (No) benefits for society, patients and professionals‘. Health Policy, 108(2): 158-166

Van de Walle, S. & Van Ryzin, G. (2011). ‘The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment’. Public Administration, 89(4): 1439-1450

Van de Walle, S. & Scott, Z. (2011). ‘The political role of service delivery in statebuilding: Exploring the relevance of European history for developing countries’. Development Policy Review, 29(1): 5-21

Van de Walle, S. & Hammerschmid, G. (2011). ‘Review essay: The impact of the new public management: Challenges for coordination and cohesion in European public sectors‘. Haldukultuur -Administrative culture, 12(2): 189-209.

Baker, K., Van de Walle, S. & Skelcher, C.K. (2011). ‘Citizen support for increasing the responsibilties of local government in European countries: A comparative analysis’. Lex Localis – Journal of Local Self-Government, 9(1), 1-21

Groeneveld, S., & Van de Walle, S. (2010). ‘A contingency approach to representative bureaucracy: Power, equal opportunities and diversity’. International Review of Administrative Sciences, 76(2): 239-258.

Van de Walle, S. (2010). ‘Building local communities: Place-shaping as nation-building’. Lex Localis – Journal for Local Self-Government, 8(1): 23-33.

Van de Walle, S. (2009). ‘When is a service an essential public service?’. Annals of Public and Cooperative Economics, 80(4): 521-545

Van de Walle, S. (2009). ‘Confidence in the criminal justice system: Does experience count?’. British Journal of Criminology, 49(3): 384-398.

Van de Walle, S. (2009). ‘International comparisons of public sector performance: how to move ahead?’ Public Management Review, 11(1): 39-56

Van Dooren, W., & Van de Walle, S. (2008). Reality is merely an illusion, albeit a persistent one: introduction to the performance measurement symposium, In: International Review of Administrative Sciences, 74(4): 531-534

Van de Walle, S. (2008). ‘What services are public? What aspects of performance are to be ranked? The case of “services of general interest”’. International Public Management Journal, 11(3): 256-274

Van Roosbroek, S., & Van de Walle, S. (2008). ‘The relationship between ombudsman, government and citizens: A survey analysis’. Negotiation Journal, 24 (3): 287-302.

Van de Walle, S. (2008). ‘Comparing the performance of national public sectors: Conceptual problems’. International Journal of Productivity and Performance Management, 57 (4): 329-338.

Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2008). ‘Trust in the public sector: Is there any evidence for a long-term decline?’, In: International Review of Administrative Sciences, 74 (1): 45-62.

Van de Walle, S. & Bouckaert, G. (2007). ‘Perceptions of productivity and performance in Europe and the USA’, In: International Journal of Public Administration, 30 (11): 1-18.

Van de Walle, S. (2006). ‘The state of the world’s bureaucracies’. In: Journal of Comparative Policy Analysis, 8 (4): 439-450.

Maesschalck, J., & Van de Walle, S. (2006). ‘Policy failure and corruption in Belgium: is federalism to blame?’, In: West European Politics,29 (5): 999-1017

Van de Walle, S., & Van Dooren, W. (2006). Guest editorial ‘The contingencies of performance measurement in the public sector’. In: International Journal of Productivity and Performance Management, 55 (6): 445-7.

Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2006). ‘Assessing the relation between satisfaction with public service delivery and trust in government: The impact of the predisposition of citizens toward government on evaluations of its performance’. In: Public Performance and Management Review, 29 (4): 387-404.

Van de Walle, S. (2006). ‘The impact of public service values on services of general interest reform debates’, In: Public Management Review, 8 (2): 183-205.

Van de Walle, S. (2005). ‘Peut-on mesurer la qualité des administrations publiques grâce aux indicateurs de gouvernance?’, In: Revue française d’administration publique, (115): 435-462.

Thijs, N., & Van de Walle, S. (2005). ‘Administrative reform movements and commissions in Belgium 1848-2004’, In: Public Policy and Administration, 20 (4): 38-54.

Gelders, D. & Van de Walle, S. (2005). ‘Marketing government reforms’, In: Journal of Nonprofit and Public Sector Marketing, 14 (1-2): 151-168.

Van de Walle, S., Thijs, N. & Bouckaert, G. (2005). ‘A tale of two charters: Political crisis, political realignment and administrative reform in Belgium’, In: Public Management Review, 7 (3): 367-390.

Bouckaert, G., Van de Walle, S. & Kampen, J. K. (2005). ‘Potential for comparative public opinion research in public administration’, In: International Review of Administrative Sciences, 71 (2): 229-240.

Van de Walle S., Kampen, J. K. & Bouckaert, G. (2005). ‘Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government’, In: Public Performance and Management Review, 28 (4): 532-549.

Bouckaert, G., Laegreid, P. & Van de Walle, S. (2005). ‘Trust, quality measurement models, and value chain monitoring: symposium introduction’.  Public Performance and Management Review, 28 (4): 460-4.

Van de Walle, S. (2004). ‘Context-specific images of the archetypical bureaucrat: persistence and diffusion of the bureaucracy stereotype’, In: Public Voices, 7 (1): 3-12.

Bouckaert, G. & Van de Walle S. (2003). ‘Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators’, In: International Review of Administrative Sciences, 69 (3): 329-344.

Also in French as: Van de Walle, S. & Geert Bouckaert (2003). Comparer les niveaux de confiance des citoyens et de satisfaction des utilisateurs en tant qu’indicateurs de ‘bonne gouvernance’, In: Revue Internationale des Sciences Administratives, 69 (3): 363-400.

Van de Walle, S. & Bouckaert, G. (2003), ‘Public service performance and trust in government: the problem of causality’, In: International Journal of Public Administration, 29 (8 & 9): 891-913.



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